Effective date: January 2025
Last updated: January 2025
Questions about privacy? If you have questions about this policy or wish to exercise your privacy rights, contact us at info@medwork.life
At Medwork, a mAIvenX.com company, we take the protection of your personal information and Protected Health Information (PHI) seriously. This privacy policy describes how we collect personal information, the types of data we gather, why we use it, who can access it, and what security measures we apply to protect it. Finally, it informs you of your rights regarding your personal data.
This Policy applies to the services we offer and to our platform accessible through our web application and mobile applications (our "Platform"). However, we would like to draw your attention to the fact that the rights and obligations described in this Policy do not cover third-party websites that may be linked or mentioned on our Platform. These third-party websites have their own privacy policy, and we encourage you to read them carefully.
We ask you to read this Policy carefully to understand our policies and practices regarding the collection, processing, and storage of Personal Information, Protected Health Information (PHI), or any other information to provide us with your informed consent where applicable. If you do not consent to this Policy, you cannot use the Platform.
For the purposes of this Policy, "Personal Information" means any information concerning an identifiable person, including information that can be used alone or with other information to identify, contact, or locate a single person.
"Protected Health Information" (or PHI) is information about an individual that allows direct or indirect identification and is directly or indirectly related to their physical or mental health, including the patient's name, date of birth, medical history, medical treatments, medical test results, medication list, and any other health information. PHI may be found in medical records, healthcare professional treatment notes, consultations, and communications between the patient and healthcare professionals.
We collect your Personal Information to:
Marketing Communications: We may send you marketing communications about our services. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. We will never use your health information for marketing purposes without your explicit consent.
Our Platform uses artificial intelligence technologies to:
You have the right to access, rectify, or contest these automated decisions by contacting us.
Under no circumstances do we sell the personal data of users or patients. We may share your information with:
Important: We transmit de-identified medical data to AI service providers. They do not have access to patients' or users' identifying data. The medical data is used exclusively to create clinical notes. No data is stored or used to train AI models by our partners.
Your Personal Information may be stored in regions other than your province, territory, or country of residence, including Canada, the United States, and other jurisdictions where our service providers operate. We implement appropriate technical, organizational, and legal measures to ensure your Personal Information is adequately protected.
We implement comprehensive security measures:
We implement HIPAA-aligned security measures via our PHI-Zone architecture, which includes: De-identification (removes all 18 HIPAA identifiers), PII redaction , Data retention (24-48 hours) with the possibility for users to immediately delete data , encryption, and comprehensive audit logging. We also comply with PIPEDA (Canada) requirements and implement measures aligned with Law 25 (Quebec) privacy regulations.
HIPAA (Health Insurance Portability and Accountability Act) protects Protected Health Information (PHI) in the United States. We implement security measures designed to comply with HIPAA requirements, including:
PIPEDA (Personal Information Protection and Electronic Documents Act) is Canada's federal privacy law. We comply with all PIPEDA requirements including:
The Platform is only available for individuals aged 14 and over. Minors under 14 may only use the Platform with consent from their legal guardian. Minors are not allowed to create accounts with Medwork.
Billing is handled by a specialized third-party organization. We do not collect or store any financial data from our users. All payment information is processed directly by our billing provider according to PCI-DSS security standards.
Our site uses cookies to enhance user experience and enable essential features. We use:
You can manage your cookie preferences in your browser settings. Non-essential cookies are retained for a maximum of 13 months.
You have the right to:
Privacy Officer
Medwork - A mAIvenX.com Company
Email: info@medwork.life
Location: United States of America
If you have any questions, comments, complaints, or wish to exercise your rights, please contact us using the information above.
Medwork may update, revise, modify, or supplement this Policy from time to time. If significant changes are made, you will be informed when you log in and/or we will send you a link to the new version. The "Last updated" date at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically.